At Queralis Atelier, every press-on nail set is prepared with care. This return and refund policy explains when an order can be returned, refunded, replaced, or corrected.
Return window
Please contact us within 14 days after delivery if there is a problem with your order. Return requests made after 14 days may not be accepted.
Eligible returns and refunds
We accept return, refund, or replacement requests when:
- The item arrives damaged.
- The wrong item was sent.
- The order is missing an item.
- The product has a clear production defect that was not caused by use, removal, storage, or incorrect sizing provided by the customer.
Custom and made-to-order items
Most Queralis Atelier press-on nail sets are custom or made to order. Because of hygiene and customization reasons, we do not accept returns for buyer’s remorse, incorrect size information provided by the customer, change of mind, or custom design choices after production has started.
This does not affect your right to contact us if the item arrives damaged, incorrect, missing, or defective.
Condition of returned items
Returned items must be unused, unworn, clean, and in their original packaging when a return is required. Please do not send a return before contacting us and receiving return instructions.
How to request a return, refund, or replacement
- Contact us within 14 days of delivery.
- Include your order number, email address used for the order, and a short description of the issue.
- For damaged, wrong, missing, or defective items, include clear photos of the product and packaging.
- Wait for our confirmation before sending anything back.
Return shipping
If the return is caused by our mistake, such as a wrong item, missing item, or confirmed product defect, we will provide a solution such as replacement, refund, or return instructions.
If a return is approved for another reason, the customer may be responsible for return shipping costs. Original shipping fees may be non-refundable unless the issue was caused by our mistake.
Refund processing time
After an approved return is received and inspected, or after we approve a refund without requiring a return, we will process the refund to the original payment method. Your bank or payment provider may need additional time to post the refund.
Order cancellation
You may request cancellation before production starts. Once a custom or made-to-order set has entered production, cancellation may no longer be available.
Contact
For return, refund, replacement, or cancellation requests, please contact us through the Contact page on this website or email us at service@queralisatelier.fashion.
Last updated: July 16, 2026