How We Protect Customer Information
This policy explains what information Queralis Atelier collects, how we use it, and how customers can contact us about privacy questions.
1. Information We Collect
When you contact us or place a custom order, we may collect your name, WhatsApp or email contact, shipping address, order preferences, nail sizing details, reference images and payment confirmation details when needed.
2. How We Use Information
We use your information to communicate about custom designs, confirm size and style details, process your order, arrange USPS shipping, provide tracking updates and handle customer support.
3. Reference Images and Design Details
Images or design references you send are used only to understand your requested custom set. We do not sell customer images or personal order details.
4. Sharing Information
We may share necessary shipping information with logistics providers such as USPS or related delivery partners. We do not sell personal information to third parties.
5. Data Security
We take reasonable steps to protect customer information. However, no online communication or storage method can be guaranteed 100% secure.
6. Cookies and Analytics
Our website may use basic cookies or analytics tools to understand site performance and improve customer experience. You may control cookies through your browser settings.
7. Customer Rights
You may contact us to request correction or deletion of your personal information where applicable, unless we need to keep certain information for order records, legal, tax or fraud-prevention reasons.
8. Contact
For privacy questions, contact us by WhatsApp or email at admin@queralisatelier.fashion.